Local Government Digital Content Standard Summit Workshops

Monday 19 September 2016, City Hall, London

From 2pm to 4pm five workshops covered

Workshop 1: User needs/testing

1. Understand user needs. Research to develop deep knowledge of who the service users are and what that means for the design of the service.

8. Be able to test the end-to-end service in an environment similar to that of the live version, including all common browsers and devices.

13. Identify performance indicators for the service, incorporating existing indicators and publishing to a performance platform, if appropriate.

14. Put a process in place for ongoing user research, usability testing to continuously seek feedback from users, and collection of performance data to inform future improvement to the service.

15. Test the service from beginning to end with appropriate council member or senior manager responsible for it.

 

Workshop 2: The team supporting the service

2. Ensure a suitably skilled, sustainable multidisciplinary team, led by a senior service manager with decision making responsibility, can design, build and improve the service.

3. Create a service using the agile, iterative and user-centred methods set out in the Government Service Design Manual.

4. Build a service that can be iterated and improved in response to user need and make sure you have the capacity, resources and technical flexibility to do so.

9. Make a plan for the event of the digital service being taken temporarily offline, and regularly test.

 

Workshop 3: Digital inclusion and Assisted Digital

12. Encourage maximum usage of the digital service (with assisted digital support if required).

 

Workshop 4: Technical architecture and code

5. Evaluate what tools and systems will be used to build, host, operate and measure the service, and how to procure them, looking to reuse existing technologies where possible.

6. Evaluate what user data and information the digital service will be providing or storing and address the security level, legal responsibilities, privacy issues and risks associated with the service.

7. Use open standards, existing authoritative data and registers, and where possible make source code and service data open and reusable under appropriate licenses.

 

Workshop 5: UX and content design

10. Make sure that the service is simple enough that users succeed first time unaided.

11. Build a service consistent with the user experience of government digital services, including using common government platforms and the Government Service Manual design patterns.

 

You can read more about the Local Government Digital Service Standard here