Why We Created the Standard

Many of the advantages of having a Service Standard that apply to central government also apply to local government;

  • It is a clear statement of ambition in delivering excellent services.
  • It places users at the heart of service design, incorporating their feedback at every step of the way.
  • It sets out a method of working that has been shown to produce real benefits.
  • It provides a framework for assessing compliance.

There are other reasons why the sector will benefit from adopting the Service Standard.

  • It creates a shared ambition for local government to work to in improving its services to its customers.
  • It provides a means to share good practice and ideas.
  • It helps suppliers understand what is expected from their products and services.
All content in this guide is available under the Open Government Licence v3.0, except where otherwise stated.