Case Management Discovery Workshop Announced

Last year we published details of a project to create a case management capability, or "CRM Lite" for councils. This collaborative work is supported by LocalGov Digital and the Local Digital Coalition.

As part of the discovery phase of this work 20 January Looking Local (part of Kirklees Council) will be running a workshop on 20 January at Cherwell District Council, in Banbury, Oxfordshire.

Places at this workshop are very limited, so if your council is interested in moving away from the cost and complexity of a full Customer Relationship Management (CRM) System in favour of using a smaller, more versatile capability to record and manage requests for information and service from residents, then please get in touch with Lianne Viney as soon as possible.