Councils should set their digital standards high

undefinedCabinet Office Minister Matt Hancock has urged councils to consider how they raise their standards in digital services and create a better online experience for their residents.

Speaking after LocalGov Digital and the Government Digital Service (GDS) held a workshop with 30 local authorities earlier this month, the Minister was keen for local government to establish a Digital Service Standard - something central government has already done.

A Digital Standard would agree a level that all councils could sign up to working towards, benefiting people who want to quickly jump online to pay bills, report problems, and participate in decision making with their local authority.

The Government’s Digital Service Standard has been used across UK central government to improve the quality of digital services and continues to set the standard that departments aspire to.

Minister for the Cabinet Office & Paymaster General, Matt Hancock, said:

“Digital services are transforming the way we deliver services and interact with citizens.

“Local Government is often at the forefront of these interactions, so it is important the councils continue to embrace digital - so the Government Digital Service will continue to help those councils who are keen to work with us.

“By working together we can create better local services for people across the UK.”

You can view and comment on the draft Local Government Digital Standard here.


Photo from https://www.gov.uk/government/people/matthew-hancock under the Open Government Licence v3.0.