Launched by LocalGov Digital in April 2016, the Local Government Digital Service Standard (LGDSS) suggests a common approach to creating good quality, user centred digital services.
On 19th September over 100 people working for local and central government will be at City Hall in London for the Service Standard Summit, to listen and ask questions to those leading the way in delivering digital public services to nationally recognised standards.
Attendees will hear from Olivia Neal, Head of Standards Assurance and Technology Policy at the Government Digital Service and Kit Collingwood-Richardson, Head of Product Delivery for the Universal Credit programme at the Department for Work and Pensions about how working to central government’s Digital by Default Standard has created better services and saved millions annually.
Natalie Taylor, Senior Manager Digital Transformation will talk about regional peer groups and how the Greater London Authority can support councils, and from local government, Matthew Cain, Head of Digital at Buckinghamshire County Council and Paul Ward, Head of ICT Strategy, Systems & Development for Coventry City Council will discuss how their councils are already using the LGDSS.
The afternoon features practical hands on workshops on how to deliver local government services to the Standard split into five topics:
- User needs/testing
- The team supporting the service
- Digital inclusion and Assisted Digital
- Technical architecture and code
- UX and content design
As more councils start to use the Standard, the opportunities for collaboration and peer reviews increase. The Summit provides a catalyst for many more local authorities to think, do and share around creating cheaper, better digital services to meet user needs.